Refund & Returns Policy

Last updated: 24 August 2026. Three straightforward stages govern every order — cancellation before dispatch preparation, and the 90-day full-refund guarantee after delivery.

1. The 24-hour cancellation window

You may cancel any order for a full refund within 24 hours of your order confirmation email. Email admin@ybgglobal.com quoting your order reference. We confirm cancellation by reply and refund the full amount — product, freight, everything you paid — to your original payment method. Card refunds are issued through Stripe and typically reach your account within 5–10 business days, depending on your bank.

2. After dispatch preparation begins

Once dispatch preparation begins, an order can no longer be cancelled. Dispatch preparation is the point at which we commit real cost to your delivery: the pro-forma instruction is issued to the manufacturer, international freight is booked, and — on DDP destinations — customs clearance and importer-of-record arrangements are made on your behalf. Those commitments cannot be unwound, so the cancellation right ends at that point.

This does not leave you without protection: the 90-day full-refund guarantee below applies from delivery, the 24-month warranty covers defects, and your statutory rights are unaffected.

3. After delivery — the 90-day full-refund guarantee

Every system carries the group's 90-day full-refund guarantee, running from the date of delivery. If the system is not right for your operation:

• Contact us first. Email admin@ybgglobal.com with your order reference within 90 days of delivery. Returns are arranged through our logistics partner — please do not ship anything back before we confirm the return arrangements in writing, including how return freight and any border charges are handled for your route.
• Condition. The unit must come back substantially in its original condition and packaging, complete with accessories and documentation. Normal signs of installation and commissioning are expected and fine.
• Refund. Once the returned unit is received and inspected, we refund the full purchase price to your original payment method and confirm by email.

4. Faulty or damaged on arrival

If a system arrives damaged or develops a defect, that is a warranty matter rather than a return: the 24-month warranty covers repair or replacement at our cost. Contact us with your order reference and a description (photos help) and we will coordinate the remedy — including, where a fault cannot be remedied, replacement or refund as required by law.

5. How refunds are paid

Refunds go to the original payment method. Card payments are refunded through Stripe and typically arrive within 5–10 business days of us issuing the refund; bank-transfer payments are returned by transfer to the originating account. We confirm every refund by email when it is issued.

6. Your statutory rights

This policy operates in addition to — never instead of — any consumer guarantee, right or remedy you have under applicable law that cannot lawfully be excluded, including, where they apply, the Australian Consumer Law and equivalent consumer-protection legislation in your country of residence.

Related documents: Terms of Sale · Privacy Policy · Order status