YBG Global — Horticulture AgTech Systems · HERO Irrigation · Climate Systems · Complete Glasshouse Solution
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Questions, answered

Horticulture AgTech FAQ

Direct answers on irrigation, climate systems, ordering, delivery and how YBG Global fits within the wider group.

Quick answer

YBG Global supplies HERO Irrigation hydrogen nano-bubble systems and Climate Systems oxyhydrogen generators to glasshouse, nursery and controlled-environment growers — direct purchase worldwide — HERO Irrigation DDP to selected destinations and DAP elsewhere, Climate Systems and the glasshouse bundle DAP with duties payable on arrival — including Australia, the United States, the Netherlands and the EU.

What does YBG Global supply?
YBG Global is the direct-purchase horticulture AgTech platform of YBG Group International Limited. It supplies two engineered product lines for controlled-environment growing: HERO Irrigation hydrogen nano-bubble systems and Climate Systems oxyhydrogen combustion-enhancement generators.
What is the HERO Irrigation Hydrogen Nano-bubble System?
HERO Irrigation is an in-line system that dissolves hydrogen into irrigation water at nano-bubble scale. It delivers 20 L/min output with 3,000–5,000 ppb dissolved hydrogen (sensor-verified) and 99.99% hydrogen purity, and is designed for continuous 24/7 irrigation-cycle duty.
Which growing operations is HERO Irrigation designed for?
Commercial glasshouses, nurseries, vertical farms, hydroponic operations, vineyards and turf — any operation with a pressurised irrigation main. The system retrofits in-line without changes to driplines, emitters, dosing systems or climate computers.
What are Climate Systems?
Climate Systems units generate oxyhydrogen on demand by electrolysis and inject it into the combustion process of an existing boiler, furnace or kiln. The Glasshouse Boiler Oxyhydrogen Generator, the Process Boiler Oxyhydrogen Generator and the Industrial Oxyhydrogen Plant cover duties from glasshouse heating plant through to large industrial thermal installations.
Which Climate Systems model do I need?
Sizing follows fuel type and thermal duty. As a guide: one Glasshouse Boiler Oxyhydrogen Generator covers up to approximately 4 t/h steam equivalent; the Process Boiler Oxyhydrogen Generator covers 8–15 t/h; and the Industrial Oxyhydrogen Plant covers 15–28 t/h. Use the sizing tool for a fuel-adjusted recommendation or Request Specification for an engineered quotation.
Can I buy online?
Yes. HERO Irrigation (US$16,311 DDP), the Glasshouse Boiler Oxyhydrogen Generator (US$29,900 DAP) and the Complete Glasshouse Solution bundle (US$43,900 DAP — US$2,311 less than buying both separately; import duties and taxes payable by the consignee on arrival) are available through secure checkout. The Process Boiler Oxyhydrogen Generator, the Industrial Oxyhydrogen Plant and multi-unit installations are quoted per site.
What does DDP delivery include?
Delivered Duty Paid means freight, duties and import handling are included in the listed price to your site. Remote-guided commissioning is included for standard systems, so your local mechanical contractor can complete the physical installation with YBG engineers on call.
Who pays import duty and taxes?
On DDP destinations, nobody at delivery — freight, duties and import taxes are prepaid, and YBG's logistics provider clears the consignment as importer of record. On DAP destinations, the consignee pays the import duty and taxes assessed on arrival; the landed-cost calculator on each product page shows a conservative estimate before you order.
How is Australian GST handled on DDP orders?
Import GST (10%) is included within the DDP arrangement and is paid at the border by the logistics provider — you do not pay GST directly. Because the logistics provider is the importer of record, import GST is paid by the logistics provider and is generally not creditable to ABN-registered buyers as an input tax credit; confirm treatment with your accountant.
Can I cancel my order?
Yes — within 24 hours of your order confirmation email you can cancel for a full refund by emailing admin@ybgglobal.com with your order reference. Once dispatch preparation begins (manufacturer instruction, freight booking and customs/importer-of-record arrangements under DDP), the order can no longer be cancelled. After delivery, the 90-day full-refund guarantee applies. Full terms: /refund-policy.
What is the returns policy?
Every system carries a 90-day full-refund guarantee from delivery: contact us within the period, return the unit substantially in its original condition via the return arrangements we confirm in writing, and the full purchase price is refunded to your original payment method. The 24-month warranty covers defects separately, and your statutory rights are unaffected. Full terms: /refund-policy.
Is any hydrogen stored on site?
No. Both product lines generate gas on demand and consume it as it is produced. There is no stored gas inventory, no bottled gas and no pressure vessel requiring separate gas-storage certification.
How is ybgglobal.com different from ybgindustrial.com?
ybgglobal.com is the direct-purchase AgTech site for growers. ybgindustrial.com is the group's independent industrial engineering channel for large-scale thermal assets, covering HydroHub™ deployment (Design & Deploy) and ControlAlign™ measurement and verification (Measure & Verify).
Where can I find certifications and testing documentation?
Certifications, independent testing and manufacturing documentation are consolidated on the Documentation page. Grower-focused resources and the consumer presentation of HERO Irrigation are available at hydrogenmachines.com.au.
Does YBG supply hydrogen-rich irrigation and combustion-enhancement systems in Europe/Netherlands?
Yes. YBG Global supplies both HERO Irrigation hydrogen nano-bubble systems and Climate Systems oxyhydrogen generators to the Netherlands and other EU countries. Dutch greenhouse operators are a core served buyer. HERO Irrigation ships DAP (Delivered At Place) to the EU — freight is included, but import duties, VAT and customs handling are payable by you on arrival. All Climate Systems units and the Complete Glasshouse Solution bundle ship DAP — freight included; import duties, VAT and customs handling payable by you on arrival.
Does YBG ship Glasshouse Boiler Oxyhydrogen Generators and HERO Irrigation systems to the United States?
Yes. YBG Global supplies both HERO Irrigation hydrogen nano-bubble systems and Climate Systems oxyhydrogen generators to commercial growers and greenhouse operators in the United States and Canada. HERO Irrigation ships DDP to selected destinations and DAP elsewhere. All Climate Systems units and the Complete Glasshouse Solution bundle ship DAP — freight included; import duties and taxes payable by the consignee on arrival.
Does YBG supply Glasshouse Boiler Oxyhydrogen Generators and HERO Irrigation systems within Australia?
Yes. Australia is YBG's home market. YBG Group International Limited is an Australian-registered entity with Sydney-based engineering roots, and YBG Global supplies both product lines directly within Australia. Domestic delivery and installation support are available without the international DDP/CIF framing used for other markets.